All patients wanting an appointment at Silsden’s GP surgery will have to first be triaged over the phone, as part of measures to reduce the risk of coronavirus spread.
New guidance issued by Modality Partnership, which runs the Silsden practice as well as a number of others across Airedale and Wharfedale, asks patients not to come into its surgeries to try to book appointments.
In a statement, it said: “In view of the increased concern with COVID-19 (novel coronavirus) we will be changing our appointment booking systems with immediate effect. This is to ensure we reduce the risk of transmission and maintain a safe environment for all patients and staff associated with the practices.”
Patients should not go into the practice to make an appointment, and it is not currently possible to book a face-to-face consultation via the website because someone will need to speak to you on the phone to determine whether a face-to-face consultation is appropriate.
If you need to be seen in the practice, an appointment will be arranged – although it may not be at your usual branch. Telephone consultations and video consultations are also available, and can be booked online or over the phone. The surgery says there’s no change to online access to health records and online prescription requests.
Modality is also urging patients to make sure their practice has up to date contact details so that staff can contact you urgently if needed.
For those suffering from symptoms that may be caused by COVID-19, including a high temperature or a persistent new cough, the latest government advice is to self-isolate – which means staying indoors and avoiding close contact with people. You should NOT go to the doctors, pharmacy or hospital.
To see the latest information and how the coronavirus outbreak is affecting organisations and events in Silsden, visit our special Coronavirus update page.